Summary
Our TravelEase Protection program is mandatory for all our property owners and renters and provides a seamless experience and peace of mind. Guests are required to pay a non-refundable fee per reservation, which we hold. The program covers a range of benefits that benefit everyone involved. This only applies to reservations that are less than 30 days.
Red – only included in our premium management package
** Please note that as this is a guest-paid service, coverage may be subject to change.***
What it Covers
Owners
Cancellation & Rescheduling Guarantee
If we fail to rebook the dates that the guest cancels, we will pay the owner 100% of their reservation minus your management fee
(unless it is due to bad weather)
This applies for reservations that are canceled between 30-14 days prior to their reservation.
Inclement Weather
We will encourage the guest to reschedule their reservation for a later time & not cancel completely.
Damage Coverage
We will pay up to $5,000 per reservation for intentional or unintentional damages to the property by guests.
Monthly Maintenance
All of your light bulbs, batteries & air filters will be changed at NO cost.
Guest App
Keeping the booking process easy & simple encourages guests to rebook with us and stay year after year.
Wear & Tear Items
This list is not exclusive, but examples
Paid for by MPM Vacation Rentals
Light Bulbs
Shower Curtain Liners & Hooks
Batteries
Bath Mats
Remotes
Toilet Guts & Wax Ring
Kitchen Items (blender, crockpot, small appliances)
Hockey Pucks & Paddles
Coffee Maker
Foosballs
Mattress Pads
Pool Sticks & Balls
Blankets
Grill Brush & Utensils
Comforters
Linen (coming soon Feb 2024)
Towels; including beach towels
Life Jacket
Pillow protectors
Mattress protectors
Pillows
Hot Tub Floater
Paid for by Owner
Floors: wears & tear, scratches, or damage
Arcade: repairs or replacement
Carpet: upkeep or replacement
Pool Table Felt & Pockets: repairs or replacement
Indoor Furniture: wear & tear or replacement
Outside Furniture: wear & tear or replacement
TV: wear & tear or replacement
Grill: wear & tear or replacement
Appliances: repairs or replacements
Firepit: upkeep or repairs
Fireplace: upkeep or repairs
Hot Tub: repairs or replacement
Blinds: wears & tear or replacement
HVAC: upkeep, repairs or replacement
Ceiling Fan: wear & tear or replacement
Deck: repairs or replacement
Decor: wear & tear or replacement
Staining: upkeep or repairs
Sofa Sleeper: wear & tear or replacement
Water System: upkeep or repairs
Sofa Sleeper Mattress: wear & tear or replacement
Septic: upkeep & pumping
Bedspreads: wear & tear or replacement
Landscape: upkeep or repairs
Shower Heads: wear & tear or replacement
Frozen or Busted Pipes: upkeep or replacement
Shower Curtain: wear & tear or replacement
Damages caused by a Dog (if your cabin is pet-friendly)
Showers: repairs or replacement
Damages caused by Pest (bed bugs, termites, bees, etc.)
Sink & Toilet: repairs or replacement
Damages caused by Wildlife (squirrels, birds, bears, etc.)