FAQS

4pm

Each property is equipped with a digital keypad. You will receive check-in instructions prior to your arrival.

If it is after 4pm, you do not need to contact our office. If it is before 4pm you will have to get early check-in approval.

No, sheets and towels are provided.

GPS will take you straight to the property. We do provide “turn-by-turn” directions that will be emailed to you with your cabin info. You may also access this info in you MPM Guest login/mobile App.

We can never guarantee an early check-in but if you do arrive early, please contact us and we will see if we can accommodate and early check-in.

Your wifi login info may be found on the guest app and in the welcome book in the home.

Your belongings, food & supplies. We supply a starter set of trash bags & toiletry items but you may want to bring additional if you like to have extras.

Just give us a call, text, or email and we would be happy to extend your days if they are available.

No, we wish we could provide this service like a hotel but most of our cabins have a washer & dryer.

Gas grills will have a propane tank (if you run out, let us know & we will bring you a new one). Charcoal grills; you will have to bring or pick up charcoal, lighting fluid, & a lighter. Any of these can be purchased at any grocery store or gas station.

Just give us a call, text, or email and we would be happy to assist you with whatever issue you may be having.

No, most of our units have these items.

Please contact us with 48 hours of leaving and we will coordinate mailing your items back to you.

Please let us know, so we can get it replaced or have you ship it back to us.

No, you are on vacation & we want you to enjoy it up to the last minute! You don’t have to do any “chores” …just make sure the door is locked behind you.

We have a strict no-pet policy at all of our properties. However, we understand that there may be special circumstances that require exceptions. If you have a pet and need to make special arrangements, please don't hesitate to reach out to our office. We will do our best to accommodate you and make your stay as comfortable as possible.

All of our Properties are NON-SMOKING inside and outside.

We offer a 10% military discount on all of our properties.

You can use anything that is Visa, Master Card, American Express or Discover. We DO NOT take cash payments.

No.

No.

Yes, you can make a payment through your Guest App or by giving us a call & we can take it over the phone.

If you paid for the "Travelease Protection" when you booked your reservation, this will protect you from financial losses you may incur due to unexpected issues preventing you from traveling. This protection policy will allow you to cancel your reservation up to 14 days prior to check-in for a 100% refund and 50% refund for 7 days (minus the Travelease Protection fee).

You will not receive a refund. Please contact us and we will do our best to resolve your issue, although we cannot guarantee a resolution.

If you paid a "Non-refundable" damage fee - you are covered for the amount you paid. If you paid for the "Travelease Protection" then you are covered up to $200 dollars of unintentional accidents to the property.

Please review the “Travelease Protections” tab under the guest section.

Any damages that exceed the $200, intentional or unintentional, will be charged to the credit card on file.